Uniphore is transforming human-machine interactions

The ability to use speech to communicate is arguably the primary reason for the evolutionary success of the human race. Uniphore’s solutions extend the power of speech to revolutionize human-machine interaction. Their solutions allow any software application to understand and respond to natural human speech, thus enabling humans to use the most natural of communication modes, speech, to engage and instruct machines.

In an era where consumers are clearly calling the shots, enterprises are looking for smart technology that helps them understand what motivates consumers and use those insights to offer a differentiated service experience. Moreover, consumer preferences are constantly in flux and a “one size fits all” service model is no longer acceptable. Focus on delivering a premium consumer experience supported by technology has become key to winning and retaining profitable consumers.

Uniphore’s solutions unleash the power of natural speech to create highly sophisticated service delivery platforms that promise premium consumer service. Its innovative and intuitive solutions include voice biometrics, virtual assistant and speech analytics that will change the way enterprises engage their consumers, build loyalty and maintain healthy bottom-line.

Uniphore has pioneered the development of integrated and smart speech-based applications, and boast a roster of high profile, satisfied customers across many industries, including banking, financial services, healthcare, agriculture, education and retail.

Since its inception in 2008, Uniphore has grown at an exponential rate. Today it has over 70 enterprise customers, more than 4 million end users, and 80 employees located in India, Philippines, and U.A.E. Deloitte recognized Uniphore as a Technology Fast 500 company in Asia Pacific and Technology Fast 50 company in India in 2014, and as the 17th fastest growing technology company in India in 2012.

The core team comprises of Umesh, who had also co-founded Singularis Technologies, and Ravi Saraogi, the COO, for whom this is also a second venture. Sanjeev Gadre, the CMO, has over 20 years of experience marketing software products around the world with companies like Adobe, Subex, Aricent, Verifone India and Wipro.

Ram Sundaram, the Director Core Technology, has around 15 years of experience with companies like Microsoft and Broadcom. Rohit Maheshwari, the Head of Professional Services, has over 18 years of experience in Solutions Consulting, Business Development, Sales and Program Management.

Uniphore supports over 25 global languages including 14 Indian languages with over hundreds of dialects. It offers its solutions as SaaS (Software as a Service) on a subscription-based model.

Based out of Chennai, Uniphore has recently raised $2 million in a bridge round led by IDG Ventures with participation of existing investors, including Indian Angel Network (IAN) and YourNest Angel Fund. Their investors also include Kris Gopalakrishnan, IDG Ventures, India Angel Network, Yournest Fund and Stata Ventures.

Uniphore has recently opened a new office in Bengaluru and plans to add around 100 people in the next 15 months. They currently have offices in India, The Philippines, Dubai and plan to expand to the US very soon.

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